OUR SERVICES
All flats are let unfurnished. Heating is provided, and individual electric fires are also fitted for additional use in some flats. We are responsible for all external decorations and repairs. All flats have a digital aerial system. Both sites have additional features for residents' use such as laundries, guest rooms and elegant communal lounges. Regretfully no dogs or other animals are permitted, although we do allow a small caged bird or goldfish to keep you company!
Residents on Housing Benefit are welcome and our rent and service charges are within Housing Benefit levels.
SUPPORT OFFICERS The Support Officers are on site from 9 in the morning until 5 in the evenings during the week and for a few hours each Saturday morning. BLEEP, based in Bournemouth operate an emergency call service whenever the Support Officers are off site.
SUPPORT OFFICERS DUTIES Making calls on a daily or weekly basis, if required by residents (by personal visits or via the call system which is in place in each flat).
The Support Officers keep a general eye on the well being of all residents helping to arrange social functions and whilst unable to assist with shopping, cleaning or caring, can assist you to stay independent for as long as possible. We normally expect residents to do their own shopping, cooking and cleaning etc.
Support Officers will also liaise with relatives and other professional bodies when residents need extra support. The level of support you need will be discussed and agreed with you shortly after moving in and will be regularly reviewed.
EMERGENCY CALL SYSTEM All flats have 'Tunstall Telecom' call points and you will be supplied with a pendant which can be used to summon a Support Officer or BLEEP in an emergency 24 hours, 7 days a week. Your Support Officer will explain how to use this when you first move in.
RESIDENT PARTICIPATION We welcome residents' views on the service we provide and offer ample opportunities for involvement and consultation.
SOCIAL EVENTS Both sites have plentiful opportunities for a variety of social events, organised by residents and support officers. How much you join in is entirely up to you but you will find a warm welcome, fun, variety, laughter, caring neighbours and friends if you do!